When Should You Recover a Learner?
KMx allows administrators to recover previously deleted learner profiles.
This process is useful in two common situations:
1Rehiring a Former Employee
Recover the employee's previous learner profile so their existing training history can be maintained.
2Restoring an Accidentally Deleted Profile
Recover a learner account that was deleted by mistake, rather than creating a replacement profile.
Important: Preserve Training HistoryRecovering the existing learner profile is preferable to creating a new account when the objective is to maintain the learner's previous training history.
After recovery, verify that the expected historical training records remain available.
Before You BeginGather identifying information about the learner whose profile needs to be recovered.
You can search for deleted accounts using:
- Member Name
- Username
- Member Email
- Directory Service ID
Having an accurate identifier will help ensure that you recover the correct profile.
1
Open Deleted Account Management
From the main KMx administration menu, select the Setup tab.
From the dropdown menu, select Manage Deleted / Duplicate User Accounts and click Next.
2
Search for Deleted Accounts
On the account management screen, locate the option labelled Search for Deleted Accounts.
Click the corresponding Click Here link to open the search form.
3
Locate the Deleted Learner Profile
Enter the identifying information for the learner you wish to recover.
KMx allows you to search using one of the following:
- Member Name: Search using the learner's name.
- Username: Search using the learner's previous username.
- Member Email: Search using the email address associated with the profile.
- Directory Service ID: Search using the learner's organization-specific ID, often their employee number.
Search Tip:If you cannot locate the deleted account by name, try another available identifier, such as the Directory Service ID or previous username.
4
Recover the Learner Profile
Once you have located the deleted learner profile, carefully verify that it belongs to the individual whose account you wish to restore.
Important: Confirm the Correct Profile Before recovering an account, verify the learner's identifying information.
This is especially important when multiple learners have similar names or duplicate accounts exist.
Click Recover this user to begin restoring the deleted learner profile.
Next Step:Once recovery has been processed, locate the member profile in KMx to confirm that the account is available again.
Verifying the Recovered Learner Profile
Recommended: Verify the Recovery After recovering the learner profile, review the account to ensure that the correct information is available.
In particular, confirm:
- The learner profile is accessible in KMx.
- The learner's identifying information is correct.
- Previous training history is available as expected.
- Account details requiring updates for rehires are reviewed and corrected.
Learner Profile Recovery CompleteOnce the deleted learner profile has been recovered and verified, the account recovery process is complete.
When restoring a former employee's profile, review the account details and historical training records before the learner resumes using the system.